Work hard & work smart!

Office Management

• Time Management
• Organizational Skills
• Filing and Record-Keeping
• Office Supplies Management
• Meeting and Travel Arrangements
• Customer Service

Administrative Support

• Record Keeping and Filing
• Document Management
• Office Procedures and Protocols
• Supply Management
• Travel Arrangements
• Event Planning and Coordination

Business Writing

• Writing Effective Emails
• Writing Business Letters and Memos
• Proofreading and Editing
• Report Writing
• Writing Meeting Minutes
• Writing Business Proposals

Business Communication 

• Written Communication
• Verbal Communication
• Listening Skills
• Non-verbal Communication
• Presentation Skills
• Negotiation Skills

Project Management

• Project Planning and Initiation
• Scheduling and Tracking
• Budgeting and Cost Management
• Project Risk Management
• Project Communication and Reporting

Bookkeeping & Financial Administration

• Basic Bookkeeping Principles
• Managing Accounts Payable and Receivable
• Invoicing and Payments
• Expense Tracking and Reporting
• Budget Management and Forecasting
• Financial Records Management
• Taxation and Compliance

Organisation and Record-Keeping

• Filing Systems
• Data Entry
• Document Management
• Records Retention and Disposal
• Information Security
• Archiving and Retrieval

Time Management

• Prioritizing Tasks
• Organising Meetings
• Managing Email
• Delegation Skills
• Planning and Scheduling

Office Technology

• Office Software (Word Processing, Spreadsheets, Databases)
• Email and Internet Use
• Telephone and Video Conferencing
• Printers and Scanners
• IT Security and Data Protection
• Troubleshooting and Maintenance

Computer Skills

• Microsoft Office Suite
• Email Management
• Social Media Management
• Data Entry and Management
• Cloud Computing and Collaboration Tools
• Internet Research

Data Management and Analysis

• Understanding Data Management
• Collecting and Organising Data
• Data Analysis Techniques and Tools
• Data Visualisation and Presentation
• Data Security and Privacy
• Using Data to Make Informed Decisions

Customer Service

• Understanding Customer Needs
• Customer Service Skills
• Handling Complaints and Difficult Situations
• Conflict Resolution
• Telephone Etiquette
• Email Etiquette

Event Management

• Planning and Organising Events
• Budgeting and Finance
• Venue Selection and Management
• Catering and Hospitality
• Marketing and Promotion
• Health and Safety

Business Ethics and Professionalism

• Ethical Behaviour in the Workplace
• Business Etiquette and Protocol
• Professionalism and Integrity
• Cultural Sensitivity and Diversity
• Conflict Resolution
• Leadership and Teamwork

 

Company Profile

Royal Open College has gained a reputation for its exceptional track record in assisting numerous professionals in their growth and career advancement. Their team of extensively experienced experts, boasting over 10 years of industry expertise, diligently equips students with cutting-edge audio-visual technology, thus augmenting their learning journey. The committed course team at Royal Open College works tirelessly to optimize the online learning experience, striving to help students achieve the utmost excellence in their endeavors. Recognizing that an employee’s or professional’s triumph in the workplace or chosen career path hinges on possessing the requisite knowledge and skills, Royal Open College remains dedicated to providing the necessary tools for success.