The Power of Communication in Sales Training Bundle!

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  • May buy multiple as gifts
  • Vouchers not redeemed by 10 Mar 2019 will NOT be refunded
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  • Course is made up of videos and downloadable study materials
  • Training material in English only
  • Course provides one final assessment at course completion
  • No time limit for course review – unlimited lifetime access
  • This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS)
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Highlights


The Power of Communication in Sales Training Bundle
Pay QR105 instead of QR1561

  

  • In order to be successful as a salesperson, you must know how to create an experience that will help you connect with your customers. This course will help you build relationships for success in sales.

  • This course will teach you how to leverage customer-focused selling, identify what influences relationships, expand your communication skills, manage your body language, develop a professional handshake, and grow your network.

  • This course will share some creative marketing tactics that will work for any budget.

  • This course will give you practical tools to deal with difficult people.

  • This course can help you make sure your body language is sending the right message.

  • In this course, you will learn why consultative and customer-focused selling are so important. You’ll also learn about the sales cycle, setting goals, ways to increase your average sale, and where to find new clients.

 

  • Study at your own pace with 24/7 availability on any computer or smart phone.
  • Once final course assessment is complete, you’ll receive a certificate
  • No expiry date on your course access – unlimited lifetime access.
  • Technical support available 24/5 via email, telephone and online chat.



Learn how to be efficient in your sales pitch with 93% off!

 
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Course 1 – Certificate in Building Relationships for Success in Sales Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Focusing on Your Customer

  • Customer Focused Selling
  • Minimizing Challenges
  • Becoming Customer Focused
  • Understanding Effort vs. Results
  • How You Fit in the Quadrants
  • Considering the Possibilities

 Session 3: What Influences People in Forming Relationships?

  • Influences at Work
  • Appearance
  • Similarity
  • Complementarity
  • Reciprocity
  • Competence
  • Proximity
  • Exchange
  • The Effect of the Influences
  • Building Customer Connections
  • Building Common Ground

 Session 4: Disclosure

  • Disclosure
  • Self-Awareness and the Johari Windows
  • Understanding the Johari Window
  • Building Relationships with the Johari Window
  • Working with the Johari Window

 Session 5: How to Win Friends and Influence People

  • About Dale Carnegie
  • Discussing Carnegie’s Principles
  • Talking about Interests
  • Try to See Things from Their Point of View
  • Changing the View
  • Genuinely Like Other People
  • Liking Others through Common Ground
  • Smile
  • Make Them Feel Important
  • Remembering Names
  • Don’t Criticize Others
  • Avoid Criticizing
  • What’s in it for Me?
  • Comparing the Stories
  • Carnegie’s Principles

 Session 6: Communication Skills for Relationship Selling

  • Active Listening
  • Responding to Feelings
  • Reading Cues
  • Demonstration Cues
  • Tips for Becoming a Better Listener
  • Asking Questions
  • Using Open Questions
  • Creating Customer Focused Questions
  • Good Listeners

 Session 7: Non-Verbal Messages

  • Non-Verbal Messages
  • Managing Your Messages
  • Voice
  • Qualities of a Good Voice

 Session 8: Managing the Mingling

  • Understanding Networking
  • Tips for Remembering Names

 Session 9: The Handshake

  • The Handshake
  • Improving Your Handshake
  • Tips for Success
  • Business Card Etiquette

 Session 10: Small Talk

  • Small Talk
  • Making Small Talk
  • Starting Conversations
  • Small Talk Tips
  • Exit Lines
  • Creating Exit Lines

 Session 11: Networking

  • Organizing Your Network
  • Networking Tips
  • Wise Words
  • Revisiting the Pre-Assignment
  • John and Jane
  • Questions for Reflection
  • Our Thoughts

 Session 12: Personal Development

  • Personal Action Plan
  • Achieving My Goals

Course 2 - Certificate in Marketing and Sales Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: Pre-Assignment Review

  • Pre-Assignment Review

 Session 3: Defining Marketing

  • What is Marketing? What is Sales?
  • The Best Marketing
  • Glossary of Terms

 Session 4: Recognizing Trends

  • Trends and Fads
  • Making Connections

 Session 5: Doing Market Research

  • Why Research is Important
  • The Ten Questions
  • The Cyclical Nature of Business
  • Primary Research
  • Primary Research, Part Two
  • Secondary Research

 Session 6: Strategies for Success

  • Top Ten Strategies for Success
  • Identifying the Strategies
  • Strategy Descriptions
  • Analyzing the Strategies
  • Identifying Opportunities (Part One)
  • Identifying Opportunities (Part Two)

 Session 7: Mission Statements

  • The Personal Touch
  • Mission Statement
  • Sample Mission Statements
  • A Personal Mission Statement

 Session 8: Brochures

  • Making Connections

 Session 9: Trade Shows

  • Why Attend a Trade Show?
  • Preparing for a Trade Show

 Session 10: Developing a Marketing Plan

  • The Ps of Marketing
  • Bringing it All Together
  • Bringing it All Together, Part Two
  • SWOT Analysis
  • Sample SWOT
  • A Simple Marketing Plan for Small Budgets
  • The Big Marketing Budget

 Session 12: Increasing Business

  • The Basic Formulas
  • Making Connections

 Session 14: Saying No to New Business

  • Saying No to New Business
  • Making Connections

 Session 13: Advertising Myths

  • Advertising Myths
  • Creating Desire

 Session 14: Networking Tips

  • The Right Approach
  • Getting to the Decision Makers
  • Networking Tips to Consider
  • Making Connections

 Session 15: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 3 - Certificate in Conflict Resolution – Dealing With Difficult People Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: Conflict as Communication

  • Understanding Conflict
  • Do We Have To Fight?
  • What is A Conflict?
  • How About Avoidance?
  • Self-Assessment
  • Initiating the Move

 Session 3: Benefits of Confrontation

  • To Talk or Not to Talk
  • Determining Your Involvement
  • Reciprocal Relationships
  • Pre-Assignment Review
  • Improving Relationships

 Session 4: Preventing Problems

  • The Importance of Empathy
  • Dangerous Misconceptions
  • How You Prevent Problems
  • Preventing Problems

 Session 5: Getting Focused

  • Getting to the Heart of the Matter
  • What’s Missing?
  • Peeling to the Core
  • The Three F’s
  • Facts
  • Frequency
  • Frustrated Relationship

 Session 6: Managing Anger

  • Coping Strategies
  • Expressing Anger
  • Dealing with Other People’s Anger
  • Guidelines for Assertive Anger
  • Start Positively
  • Be Direct
  • Specify the Degree of Anger
  • Don’t Accuse Others of Making You Angry
  • Share Your Feelings of Threat and Fear
  • Acknowledge Your Responsibility
  • Avoid Self-Put Downs
  • Self-Protective Techniques to Block Criticism

 Session 7: Dealing with Problems

  • Dealing with Problems
  • Working With the Suggestions
  • Explaining the Suggestions
  • Causes of Difficult Behavior
  • The Difficulty of Others
  • Dealing with Others

 Session 8: The Three-Step Conflict Resolution Model

  • The Three-Step Model
  • Research
  • Presentation
  • Presentation – What to Do
  • Take Action
  • Getting the Hang of Things

 Session 9: Practice Makes Pretty Good

  • Planning: Step 1 – Research
  • Planning: Step 2 – Presentation
  • Planning: Step 3 – Take Action

 Session 10: Changing Yourself

  • Negative vs. Positive Interactions
  • Negative Interaction
  • Positive Interaction
  • Take the Wheel!
  • Walking Away
  • Your Organization
  • Dealing with Negative Feelings
  • Put Yourself in Charge of You
  • Monitor Your Self-Talk
  • Be in Control
  • Work on Your Sense of Humor
  • Have a Support Team

 Session 11: Why Don’t People Do What They Are Supposed To?

  • The Big Question
  • Answering the Question

 Session 12: De-Stress Options to Use When Things Get Ugly

  • Belly Breathing
  • Visualize
  • Music
  • Acupressure and Massages
  • Laughter
  • General Coping Thoughts When Things Get Messy

 Session 13: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 4 - Certificate in Body Language: Reading Body Language as a Sales Tool Online Course

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment
  • Pre-Course Assessment

 Session 2: Body Language

  • Making the Grade
  • Looking into Ourselves

 Session 3: Give Me Some Space!

  • Space Issues

 Session 4: What’s Your Face Saying?

  • Smiles Say It All
  • Head Games
  • Micro Expressions
  • Tips to Try
  • The Eyes Have It
  • The Eyesbrows Have It Too

 Session 5: What’s Your Body Saying?

  • Speaking with Your Hands
  • The Truth Plane
  • Tip
  • Getting a Leg Up
  • Tools of the Trade

 Session 6: Pre-Assignment Review

  • Review
  • Who Looks Really Engaged?
  • Who Looks Tired?
  • Who Looks Rushed?
  • Who Looks Neutral?
  • Putting it Together

 Session 7: Mirroring and Leading

  • Creating Relationships
  • Introduction
  • Matching and Mirroring
  • Pacing
  • Scenario One
  • Scenario Two
  • Leading

 Session 8: Monitoring Your Posture

  • Looking at Your Posture
  • Working on Your Posture

 Session 9: Dressing Up

  • What Should I Wear?
  • Shoes
  • Sleeve Length
  • Observe
  • Buttons
  • Ironing

 Session 10: Shaking Hands

  • Introduction
  • Degree of Firmness
  • Dryness of Hand
  • Depth of Grip
  • Duration of Grip
  • Eye Contact
  • Notes

 Session 11: How Are You Doing?

  • Making Connections
  • Scenario B
  • Scenario C
  • Scenario D

 Session 12: A Personal Action Plan

  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Course 5 - Certificate in Selling Smarter Online Course

Session 1: Course Overview

  •     Learning Objectives
  •     Pre-Assignment: Questions 1 to 3
  •     Pre-Assignment: Questions 4 to 6

Session 2: Selling Skills

  •     Essential Skills
  •     Identifying the Skills for Success
  •     Consultative Selling
  •     Customer Focused Selling
  •     Focusing on the Customer

Session 3: The Sales Cycle

  •     The Sales Cycle
  •     Initiate
  •     Initiating the Sales Cycle
  •     Cold Calling
  •     Finding Clients
  •     Reverse Networking
  •     Using Reverse Networking
  •     Build
  •     Building Relationships
  •     Manage
  •     Optimize
  •     Finding Comfort

Session 4: Framing Success

  •     The Power of Your Mind
  •     Exploring Your Mind
  •     Optimism
  •     Professionalism
  •     Being Professional

Session 5: Setting Goals with SPIRIT!

  •     Setting Good Goals
  •     Creating SPIRIT Goals

Session 6: The Path to Efficiency

  •     The Path to Efficiency
  •     How You Manage Time
  •     Strategies for Staying Organized
  •     Using the Time Management Strategies

Session 7: Customer Service

  •     Customer Service
  •     Reasons for Buying
  •     Client Wants and Needs
  •     Wants and Needs
  •     Client Requests and Impressions
  •     Improving Your Customer Service

Session 8: Selling More

  •     Enhancing Your Sales: Up-Selling
  •     Enhancing Your Sales: Cross-Selling
  •     Enhancing Your Sales: Value-Added Selling
  •     Our Values
  •     Perceived Value
  •     Facts and Myths
  •     Phases of the Value-Added Sale
  •     Adding Value

Session 9: Ten Major Mistakes

  •     Ten Mistakes
  •     Ten Solutions – Mistakes 1 and 2
  •     Ten Solutions – Mistakes 3 and 4
  •     Ten Solutions – Mistakes 5 and 6
  •     Ten Solutions – Mistakes 7 and 8
  •     Ten Solutions – Mistakes 9 and 10
  •     Our Solutions

Session 10: Finding New Clients

  •     Finding New Clients
  •     Looking for Clients
  •     Networking
  •     Roadblocks and Remedies
  •     Our Roadblocks and Remedies
  •     Successful Networking

Session 11: Selling Price

  •     Selling Price
  •     Selling Price Pros and Cons
  •     Using the Pros and Cons
  •     How Should You Approach Your Customers?

Session 12: Personal Action Plan

  •     Starting Point
  •     Where I Want to Go
  •     How I Will Get There

 

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