For QR59 Develop strong Customer Service skills with an Online Diploma Course! (QR901 Value)
The Customer Is The King!
The customer might be the king, but sometimes kings get angry too and not many people know how to calm him down! Well ok, the king analogy may be a bit far-off, but a happy customer is just a few steps away! Learn how to handle even the most outraged customers with ease!
*Key Learning Points:*
- Understanding the role of customer services in creating satisfied customers
- How to focus services solely on the customer and their needs
- Developing the attitude required to deliver and exceptional service to clients
- Customer retention and the importance of keeping existing clients on board
- Delivering customer service in a face-to-face environment
- Delivering customer service over the telephone
- Delivering customer service online
- How to deal with difficult customers and overcome their negative experiences
- Escalating calls and queries to the relevant manager or agent
- Creating a positive impression of your company and service at every interaction
*Units of Study*
- Understanding Customer Services
- The Customer
- Attitude Is Everything
- Caring For Your Customer’s Needs
- Customer Retention: How to Get Them Back
- Face-to-Face Customer Service
- Telephone Customer Service
- Electronic Customer Service
- Rescuing Difficult Customers
- Escalation
- Make an Impression Every Time
This course Is supplied by Blue Mountain. Founded in 2002, Blue Mountain specializes in delivering a vast array of education and training programs to a wide variety of clients in all sectors, with a strong team of career developers being available to advise students on career paths and study programs.
With over 200 man years already invested in research and development, Blue Mountain aims to offer a one-stop end to end e-Learning development solution, seamlessly combining Animated Content, Video Based Training, Audio Based Training, Virtual Classroom and Virtual Laboratories into a solution that will undoubtedly provide its clients a 21st century education programs.
Highlights
*Customer Service Online Diploma Course*
Pay QR59 instead of QR901
- Learn all aspects of the sale process, from pre-sale to post-sale care!
- Develop the soft skills required to deal with all varieties of clients in the day-to-day interactions to the most challenging circumstances!
- A great addition to any CV, whether you’re looking for a new career or a promotion!
- Explore the differences between face-to-face, electronic and telephone services and how to approach problems with all!
- Discover the tools and techniques required to deliver an excellent experience to clients!
- Start becoming a more valuable member of any support team, even if you have never worked with customers before!
- Focus on and begin to anticipate the customer’s needs so your company’s customer service can run more smoothly!
- Course consists of 11 in-depth modules which are completed using a combination of interactive quizzes, electronic manuals and instructor-led videos!
- The course is all online and can be accessed from anywhere in the world on a computer with Internet access and is IVCAS approved!
- Learn through a variety of resources that you can print, repeat, fast-forward and rewind to process at your own pace!
- Access the complete course content via computer or smartphone using a web browser!
- Upon completion, a test is taken and with 70% correct, students will receive a Customer Service Diploma certificate from Blue Mountain!
- 12 months unlimited access to everything!
- Technical support available 24/5 via email, telephone and online chat!
Fine Print
- Valid from 2 Dec. 2016 - 2 Feb. 2017
- One voucher per person per course
- May buy multiple as gifts
- Vouchers not redeemed by 2 Feb. 2017 will NOT be refunded
- No refunds/cancellations once the voucher has been redeemed
- Compatibility: Windows, Mac, iPhone and iPad
- Browser settings need to be changed when using a Mac. Information found here: Blue Mountain's FAQ
- Internet access required
- No software included
- Operating system requirements: Windows 7, Windows 8, iOS
- Training material in English only
- Course completion certificate included
- For further information or Customer Support, contact: [email protected] or visit course's page or Blue Mountain's FAQ
- Not valid with other offers
- No cash value/No cash back/No refunds
*How to Redeem:*
To activate your Grab and assign your course:
- Visit: https://www.bluemountaintraining.com/redeem-voucher
- Enter your code
- Sign into your existing account or create a new account if you're a new Blue Mountain user
- Course log-in details and instructions will be emailed to you within three working days of redemption
Please see the terms for all deals here