For QR69 Perfect This Crucial Office Role with a Receptionist & Front-of-House Management Online Diploma Course! (QR966 Value)

The Perfect Face of Any Company!

A good receptionist can make ALL the difference when it comes to new clients & business communication. Learn how to WOW them all with your skills so you can become an irreplaceable part of the company!

*Units of Study:*

*The Role of the Receptionist*

• What is a receptionist? We will define the nature of the role, and explain exactly what a front of house receptionist is
• How to be prepared for literally anything - one day is never the same as the next
• Being the face of the company - what you need to do, how you need to do it, what you need to wear, and how you need to present yourself
• A general overview of the duties of a receptionist

 

*The Different Types of Receptionist and the Subtle Differences Between Them*

• The different types of receptionist roles there are in the job market, and why there are subtle differences between them
• Legal receptionists
• Medical receptionists
• Educational institute receptionists

 

*The Essentials of Communication*

• The principles to create a powerful first impression. How can this be done?
• The principles to confirm how your message comes across. How can you check the message received is the correct one?
• How to use voice, tone, and language to build trust, credibility, and confidence
• How can you identify the customer's needs?

 

*Practice Good Telephone Skills*

• How to communicate using the tone of your voice and the language you use
• How the lack of body language can sometimes impact on telephone conversations
• The appropriate language to use during a professional telephone call
• Follow up actions after a telephone conversation

 

*Sending Formal Messages/Sending Informal Messages*

• We will reiterate the importance of good quality telephone skills
• What is a formal message?
• What is an informal message?
• The vital nature of confidentiality when taking and sending messages

 

*Database Management and Booking/Reservation Procedures*

• What a database may be used for
• Confidentiality in terms of database use
• How to maintain a database in the most effective way
• The kinds of bookings/reservations you may need to do as part of your reception work

 

*Following Routine Administrative Procedures and Developing Filing Systems*

• What are routine administrative tasks or procedures? A general overview
• The differences between the duties of a receptionist and the duties of a secretary
• The routine daily administrative tasks you should be undertaking as a receptionist
• What is a filing system, and why is it important?

 

*Security & Safety Issues / Health & Safety Considerations in the Workplace*

• What is health & safety?
• Who has the responsibility to ensure health and safety in the workplace?
• What types of accidents or incidents can occur?
• How can we all stay safe during our working hours?

 

*Confidentiality*

• What is confidentiality, and why is it important?
• Data Protection, and how it affects both you and the workplace
• The consequences of a breach of confidentiality
• How to maintain confidentiality

 

*Successful Meetings & Minute Taking, Meeting & Accommodation Arrangements*

• What makes a successful meeting/pre-arrangements you need to make
• What is minute-taking? How it is part of a receptionist's job, and how to do it
• How minutes should be presented after the meeting, in terms of format and content
• What arrangements may you need to make in terms of accommodation for meeting attendees?

 

*Organisational Skills & Time Management*

• What are organisational skills?
• How can you prioritise?
• Scenarios to help you understand how prioritising works in practice
• Time management, how you can make it work for you

 

*Effective Business Communication*

• How written and verbal communication differs
• What types of business communication in a written form you may need to use
• Written communication formats
• Formal and informal written communication

 

*How Technology is Important in Reception Work*

• How technology plays a part in administrative work overall
• What types of technology you may need to use
• What software packages you may need to use
• Away from the computer, how most of your daily working life includes technology in some guise

 

*The Importance of Team Work*

• What is team work?
• How does team work relate to a receptionist role?
• What attributes make a good team player?
• What are the advantages of team work, and are there any disadvantages?

 

*Reception Area Appearance*

• Why the appearance of the reception area is just as important as personal appearance
• How to make a reception area look welcoming, yet professional
• Small extras which make all the difference
• Reception area maintenance

 

*Career Progression / From Receptionist to…*

• The types of receptionist roles you can undertake, with one eye on career progression
• The possible future career roads a current receptionist can take
• The skills you can master during your time as a receptionist, to make you indispensable during your future career choices
• Administrative career roads in more depth

 

*To Sum It All Up: Reception Work Explained*

• A reiteration on what reception work is in its most basic form
• Summing up the key skills and attributes a top receptionist should have
• The importance of first impressions - let's sum it all up again!
• How to get into reception work

 

This course Is supplied by e-Careers. Founded in 2002, e-Careers specializes in delivering a vast array of education and training programs to a wide variety of clients in all sectors, with a strong team of career developers being available to advise students on career paths and study programs.

With over 200 man years already invested in research and development, e-Careers aim to offer a one-stop end to end e-Learning development solution, seamlessly combining Animated Content, Video Based Training, Audio Based Training, Virtual Classroom and Virtual Laboratories into a solution that will undoubtedly provide its clients a 21st century education programs. 

 

 

 

 

*Receptionist & Front-of-House Management Online Course*
Pay QR69 instead of QR966

 

 

• Learn all you need to know to be the ultimate professional receptionist!
• Become the face of the organization in a positive way!
• Be the first person potential clients & customers come into contact with!
• Discover how to be calm and efficient when dealing with different scenarios that can arise on a daily basis!
• Effectively be a crucial element in the running of the business and any communications with the organization!
• Start by examining the role of a receptionist including an overview of duties, your professional image and how to deal with the fact that no two days are ever the same.
• Explore the different types of receptionist including legal, medical and educational and what the differences between them are!
• Master the essentials of communication, including how to make good first impressions, how to use communication to build trust and how to identify the customer’s needs!
• Find out how to practice good, professional telephone skills!
• Learn about sending formal and informal messages and the issues of confidentiality that may arise!
• Get to grips with the database management and reservation procedures that may be part of your role as a receptionist!
• Learn about routine administrative procedures and start developing efficient filing systems!
• Course is approved by the Independent Vocational Course Appraisal Service (IVCAS) and has 17 modules to learn!
• Access the complete course content via computer or smartphone using a web browser!
• 12 months unlimited access to everything!
• Technical team available 24/5 Monday - Friday!

 

• Valid from 16 Sept. 2016 - 16 Nov. 2016
• One voucher per person per course
• May buy multiple as gifts
• Vouchers not redeemed by 16 Nov. 2016 will NOT be refunded
• No refunds/cancellations once the voucher has been redeemed
• Compatibility: Windows, Mac, iPhone, iPad and Android. Requires Flash Player
• Internet access required
• No software included
• Operating system requirements: Windows 7, Windows 8, iOS
• Course completion certificate included
• Training material in English only
• For further information or Customer Support, contact: [email protected] or visit courses' page or e-Career's FAQ
• Not valid with other offers
• No cash value/No cash back/No refunds

*How to Redeem:*

To activate your Grab and assign your course:

1. Visit: http://www.e-careers.com/redeem-voucher
2. Enter your code
3. Choose your preferred language
4. Course log-in details and instructions will be emailed to you within three working days of redemption

Please see the terms for all deals here